When you need it most!
Service encounters differ significantly from one country to the next and from industry to industry. Service levels are always influenced by people and attitude, along with a solid product and the right tools.
At Burma, we work extra hard to ensure that our customers receive service excellence each and every day – when you need it most.
Our focus on people is paramount, ensuring that they receive the training and guidance to be well equipped to deal with challenges and offer a level of service that sets us apart in the industry we work in.
“We constantly challenge our people to be humble, hungry and people smart as these are virtues we instil as a culture in our people,” says Theuns Burger – MD.
“It is these same people to whom we entrust our assets to ensure that they are well cared for from the manner in which our machines are operated, maintained and repaired. Using a balanced combination of quality, selected operators and technical staff, and quality parts and lubricants, as the nucleus for success,” added Burger.
The company carefully selects our equipment suppliers to ensure that in almost all instances we provide low hour reliable equipment. The advantage of this is that we can maximise the availability of the machine on your site. We also work hard at understanding our customers’ work sites and applications to ensure that we offer the rights tools for each job.
The benefit of a dedicated logistics team also helps us ensure that your machines arrive on time and in the condition you’d expect, ready to hit the dirt.
Stuart Larkin – Technical Manager says: “Burma’s specialised after-sales service team is focused on keeping our equipment in excellent condition to increase uptime and reliability and so while we accept that things can still go wrong, we focus on how well we can fix challenges and get your machines back up-and-running in the shortest time possible – WHEN YOU NEED IT MOST!”
By offering flexibility when it comes to providing earthmoving solutions, we set us apart in the plant hire industry. We would value the opportunity to work with you and your team to make a difference and build lasting relationships based on service excellence.
Call one of our experienced branch managers and let us make a difference – WHEN YOU NEED IT MOST!